Returns

General information

You can return your online order within 30 days after receiving your order. Returned products must meet the expected return conditions described in the returns policy.

If you selected shipping during checkout, you can register your return through our return portal within 30 days of receiving your order.

If you selected Click & Collect during checkout, returns and exchanges can only be handled at the merchandise stand where you collected your order during Awakenings Festival.

Please bring your order confirmation and the item you wish to return or exchange.

Click & Collect orders cannot be returned through the online return portal.

All returned products will be processed and refunded within 14 days after receiving the package at our warehouse.

Shipping order returns

For shipped orders within Europe, click the button below to access the return portal and log in using your order number and the email address used during checkout.

Visit the return portal

Return online order (Non-EU)

Non-EU returns

Ship your return package to the following address and add the return form to the package.

Casablancaweg 12-D14
1047 HP Amsterdam
Netherlands

Download the return form

Return cost

European customers

In the return portal you can find all available return shipping methods including the cost.

Non-EU customers

For non-EU customers, please request your local delivery service for the current shipping price.

The return portal will show the available drop-off options for your return shipment. For Non-EU returns, please ship your package to the address mentioned above.

You can follow your shipment via the track & trace link. We will send an email once we have a status update on the return process.

Refunds

All returned orders are processed and refunded within 7 days after receiving the package at our warehouse. The value of the returned product(s) will be refunded to the payment method that was used during checkout.

Did you order using Klarna? The return value will be deducted from the Klarna bill of this order.

It can happen that your return package is delayed during busy seasons. Feel free to reach out to us to ask for an update if 14 days have passed since your return arrived at our warehouse.

Warranty

If the item(s) you ordered turn out to be faulty, we will follow the lawful warranty terms and conditions. If you have a complaint about unclear material defects of one or more of our products, please file a return request via the correct return portal so our team can find a solution.

Simply fill in your order number, select the faulty item and select the correct reason of return.

Additional return information

Hygiene products like underwear, earrings, socks etc. cannot be returned. Products like CDs where the plastic wrapping has been removed cannot be returned either.

This will also be mentioned in the product description of said products.