THE FESTIVAL STORE IS CLOSED
Shipped to your home
Return an online order
Was your merchandise order shipped to your home? You can return it by following the instructions on our returns page.
View return instructionsClick & Collect order
Exchange your pickup order
Click & Collect merchandise can only be exchanged at the Merchandise Stand where you collected your order, located near the Y Stage.
Order not collected
Cancel your order
Did you not collect your Click & Collect merchandise order? You can cancel your unclaimed order by following the instructions on our cancellation page.
View cancellation instructionsImportant
Click & Collect orders cannot be returned through the online returns process. They can only be exchanged at the Merchandise Stand near the Y Stage before Sunday at 23:00 CEST.
Experiences & F&B
Unclaimed experiences and F&B orders cannot be refunded after the Festival Store has closed.