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Merchandise Support

Experiences & Beverages support

It may take a while for the confirmation email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.

The Festival Store is available until Sunday evening. You can buy experiences and merchandise from and during Awakenings. You can purchase beverages until Thursday

That is not possible. You should be in possesion of a valid Awakenings Festival 2025 ticket and be at Awakenings

Beyond the full-blown energy of the Festival, you’ll find experiences designed to elevate your weekend. From special treatments to personal upgrades — this is your space to shape the journey your way.

Yes. As experiences are an exclusive upgrade to your weekend, most of them are limited. So don’t miss out!

Some experiences can only be pre-ordered before Awakenings starts, some continue through the weekend. All experiences need to be paid the moment you order them.

Yes. You’ll receive an order confirmation from our shop and after a couple of minutes, we’ll send you a voucher with the QR codes you need to enter the experience.

The location and time will be displayed on the voucher. You’ll receive the voucher together with the confirmation email.

Vouchers cannot be refunded. Each voucher is linked to a reserved product or experience that’s been held just for you—this means it’s no longer available to others.

Reach out to info@awakenings.nl

Please visit the stand where you have collected your merchandise.

Yes. All orders placed on this website are eligible for pickup at Awakenings during opening hours of the merchandise counter. Just make sure to select ‘Pick up at Awakenings Festival’ during your ordering process.

Please bring the PDF generated by the link in the email titled "Your Awakenings Merchandise Pick-Up Link" when you come to collect your order.

You can pick up your merchandise order at the pick-up entrance of the main merchandise stand in near the V stage during Festival opening hours.

All orders can be picked up until 01:00 CEST on Friday, and Saturday. On Sunday, you can pick up your order until 23:00 CEST. Any unclaimed orders will be cancelled.

Unfortunately, no. Please review your order carefully before placing it.

No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.

There are no changing rooms but they can be fitted and exchanged at the stand.

We accept cash and card payments.

You can return your click & collect merchandise order at the counter at the merchandise stand. If you have bought your merchandise directly at the stand you can return it at the place where you have bought it.

Products purchased directly at a Awakenings merchandise counter can only be returned during the event.

You can get your drinks at the Supermarket. Just remember to bring your e-ticket.